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Sample Industrial Software Investment Diligence: From the Desk of an Operator Who’s Been in the Trenches

Purpose:
This checklist is designed for private equity and growth investors who want an operator’s perspective on industrial software targets — spotting both value creation levers and pitfalls that the spreadsheets don’t always reveal.

1. Market & Positioning

  • Market Definition: Is this truly “industrial software” (MES, SCADA, IoT, etc.) or something adjacent dressed up as such?
  • Core Vertical Fit: Which industrial sectors are they winning in now? Is expansion realistic or wishful thinking?
  • Market Timing: Is adoption accelerating in this niche or has it plateaued?
  • Competitive Dynamics: Are they winning against entrenched competitors, or only in white-space accounts?
  • Differentiation: Is the product genuinely unique, or is it relying on sales relationships alone?

2. Customer & Revenue Profile

  • Concentration Risk: Any single customer over 10–15% of revenue?
  • Retention Patterns: Actual renewal rates vs. management claims.
  • Expansion Revenue: How much ARR growth comes from upsells vs. new logo wins?
  • Implementation Complexity: Can new customers be onboarded quickly, or is it a 6–12 month slog?
  • Reference Reality Check: Will their top 5 customers enthusiastically recommend them?

3. Product & Technology

  • Core Architecture: Modern, modular, and cloud-capable — or legacy code with a UI facelift?
  • Integration Capabilities: Can it connect easily to ERP, PLCs, or other shop-floor systems?
  • Customization Burden: Is every deal a one-off implementation?
  • Scalability: Can they double customer count without doubling the support team?
  • Tech Debt Awareness: Do they have a roadmap to pay it down?

4. Go-to-Market & Commercial Engine

  • Sales Model Fit: Is the sales force set up to hunt, farm, or both?
  • Channel Strategy: Do they have credible VARs/partners, or are they pretending?
  • Pipeline Quality: Are deals real and winnable, or just CRM filler?
  • Marketing Engine: Is there a repeatable, measurable demand-gen process?
  • Pricing Power: Can they raise prices without losing core accounts?

5. Leadership & Culture

  • Management Depth: Who besides the CEO can drive the strategy?
  • Execution Credibility: Have they delivered on past roadmaps and targets?
  • Founder Transition Risk: Will the founder stay, and if not, will the culture and sales motion survive?
  • Talent Bench: Is there an actual leadership bench or just one or two overworked key people?
  • Change Readiness: Can the culture handle post-close changes without imploding?

6. Post-Close Value Creation Potential

  • Quick Wins: What 90-day changes could move the needle on revenue or EBITDA?
  • GTM Expansion: Which verticals or geographies could deliver the next phase of growth?
  • Operational Efficiency: Where can automation, process discipline, or better systems improve margins?
  • Product Extensions: Are there logical upsells or add-ons already requested by customers?
  • M&A Roll-Up Fit: Could this platform integrate tuck-ins cleanly?

Operator’s Note:
The best industrial software investments aren’t always the “prettiest” companies — they’re the ones with the bones for scale, customers who love them, and a leadership team that will run through walls to grow. This checklist won’t replace a full diligence process, but it will help you spot deal-makers and deal-breakers fast.